Q. What time is check-in and check-out?
Check-in is between 2pm-5pm, check-out is no later than 10am. Early check-in, late check-out may be available for an additional fee. Please contact the property manager to arrange your arrival and departure times. We know travel schedules are not always on-time, and we try to be as flexible and accommodating as possible.
Q. How do we check-in and check-out?
Our property manager, Scott Fields, will meet you at the house to personally check you in. You do not have to go to an agency office to pick up or return keys. The property manager will walk you thru the house, explain the amenities, answer any questions you may have and make sure you are settled in.
Q. I saw your home on Craigslist for less money, can I rent it that way?
NEVER rent a home on Craigslist, they are all scams. Our homes have been counterfeited repeatedly by scammers on Craigslist so we never use Craigslist for our rentals and neither should you.
Q. Can I bring pets?
Well-behaved dogs are welcome. Please let us know if you would like to bring your dog(s) when booking your reservation. While we love cats and other pets they are not invited due to owner allergies. We are dog owners ourselves and have built our homes to ensure dog secure backyards. That being said, if your dog is a known escape artist please be extra careful to ensure they do not get loose.
Each of our homes have gravel areas. These are designated potty areas, please ensure your dog’s use only these designated areas. Please do not allow your dogs to urinate on the grass or other greenery. Please pick-up and dispose of all dog droppings before you leave. If we have to pick-up after your dog a $50 service charge will be deducted from your security deposit. Please be aware that it is illegal in Palm Springs to leave a pet unattended in a car at any time due to the high heat risk. During the summer the pavement can heat up to over 130 degrees and can severely burn your dog’s paws. Do not walk your dog or allow them on the pavement during peak sun hours, and always check the pavement temperature with your hand before allowing your dog outside.
Q. Is there a maximum number of people allowed per house?
Yes, there are strict legal limits to the number of overnight and daytime guests that are allowed at each property. The overnight and daytime guest limit numbers are dictated by Palm Springs city law, we have cannot deviate from those numbers. Our 6 bedroom homes allow a maximum of 12 overnight guests plus two children under the age of 12. During the hours of 10am to 10pm an additional 4 guests are allowed on the property. Please see each of our listings for the exact number of guests allowed for that property.
Q. Is there tax on rentals?
Yes, an 11.5% Palm Springs Occupancy tax is required by law for all stays under 28 days. Reservations of more than 28 days require no tax to be charged. Tax is calculated on the base rental fees and cleaning fees.
Q. What is PDP - "Property Damage Protection" fee and why do I have to pay it??
"Property Damage Protection" or PDP is a per reservation insurance policy for accidental damage that occurs during your stay. This policy protects you from up to $5000 in accidental damage to the property. If you would prefer not to buy a PDP policy a $5000 refundable security deposit is required.
Q. What is the “Refundable Damage/Noise deposit” and why do I have to pay it?
Some vacation rental properties have created noise problems for their neighbors and consequently the City of Palm Springs has instituted a city wide ordinance for all Vacation Rental properties including ours. The ordinance states: "There is no outside amplified noise (i.e., music, amplified microphones) allowed at any Short Term Vacation Rental property while being rented. It must be fully contained within the property at all times." This would include live bands, DJs, boom-boxes or any other music or amplified sound outside.
The regulation goes on to state that any loud noises, (whistles, screaming, yelling or any such disturbances) must cease by 9:00pm or fines may be levied. Additionally, Vacation Rental Owners will be cited and fined for every instance and will loose their operating permits after three fines. Because of this regulation, we must insist that our renters abide by the rules and to that end, we do require a “Refundable Damage/Noise deposit” that--as the name suggests--is refundable if there are no noise complaints by our neighbors. Our homes are located in very upscale neighborhoods and are not "party houses" if that is your intent in renting our home, these homes are not right for you.
Q. Is there someone available to answer questions or if a problem arises during my stay?
Yes, our property manager is available via text, email and phone 24/7 during your stay to answer any questions and to assist in any way possible. As well, each house has a detailed “House book” that provides essential information regarding emergencies, security, electronics and appliances operation, pool cleaning and gardening times, as well as other features and amenities for each home.
Q. Can we play music outside or by the pool? Noise Ordinance Laws
No, the city of Palm Springs has a very strict noise ordinance that prohibits the use of outdoor music of any kind in a vacation rental home. As well, there is a “quiet enjoyment” ordinance that prohibits excessive noise of any kind after 9pm. The city maintains a 24/7 hotline for neighbors to report any loud music or noise coming from vacation rental homes. In general normal use and enjoyment of our homes are well within these limits and do not cause any problems. If you are unsure about what would be considered excessive noise please consult directly with the property manager at the time of booking.
Q. Why is there a strange man in the backyard? Pool Cleaning and Gardner visits.
Each home has weekly yard maintenance and twice weekly pool maintenance. These time schedules are posted within each home, and detailed in the House Book. Please be aware that these workers will appear unannounced during their scheduled times and will enter through the side gate. The time and days of these services cannot be changed or altered. If you would prefer to have no maintenance done during your stay please let us know at the time of booking. We will do our best to accommodate your request.
Q. Do you offer additional services such as housekeeping, private chefs, and babysitters?
While we do not offer these services directly but we do have many great recommendations for all of these types of services. We would be more than happy to help you secure any additional services you may need. Additional Housekeeping or cleaning during your stay is available directly from our housecleaning team.
EMAIL or Phone: (415) 596-6132 PST
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